Account Manager

Job Number: VA0508011S

Pro-actively target and engage SMB and Enterprise clients in the B.C Region; selling IT infrastructure Solutions; providing the highest possible level of value

• Develop new business outside of existing customer base
• Identify new opportunities within client accounts in order to extend reach and attain higher percentage of client's IT budget
• Focus on solution selling
• Successfully promote and sell Deto System as an IT Infrastructure Consulting/Solutions company
• Meet/exceed required sales targets in both the product and services environments
• Maintain and develop a high level of knowledge of new technology and the company's solution offerings
• Demonstrate a high level of teamwork in all activities
• Work collaboratively with inside sales and technical teams
• Educate customers and business partners on our value

Position Requirements

• Ability to sell at all levels in an organization
• New account development capability identifying and winning net-new business crucial
• Consultative selling skills
• Presentation skills
• Outstanding verbal and written communication skills
• Success in a team selling environment ability to work collaboratively as part of a team
• Able to assume a leadership role
• Dynamic environment must be flexible in handling customer's changing needs and Deto's developing capabilities and processes
• Ability to act as a business partner to customer not just a solutions provider
• Extensive negotiation skills for putting partnership arrangements together
• Proven ability to build personal and professional relationships with executive level customers

REQUIREMENTS

• 3+ years IT or Business Solutions selling into enterprise accounts
• Current network of Enterprise Clients

Corporate Technical Service Specialist

Job Number: VA0508021T

In this position you will provide consultative, deployment, software support and break-fix services to our corporate client base. As a member of the Corporate Technical Services Group you will work closely with the corporate sales team and play a key role in identifying and securing new opportunities. The ideal candidate has at least 4-6 years of practical working experience in an operations, technical support or systems administration capacity, with relevant certifications from recognized IT vendors or associations. An outgoing personality, good verbal skills, sharp eye for detail, ability to work under pressure and strong organizational skills are required as you will be running multiple projects simultaneously.

Reporting to the Manager of Technical Services and working in close collaboration with the local Corporate Sales team you will:

• Build and maintain strong customer relationships
• Maintain a customer centric approach to consultative services in a hybrid sales technical services role
• Manage projects from inception to completion, including opportunity identification, project scope definition, implementation and evaluation
• Provide ongoing technical support system administration and operations management services to new and existing customers
• Increase the company's overall ability to identify capture and deliver service based solutions to Small and Medium Enterprise in the local market
• Deliver reliable professional technical services and solutions
• Create technical proposals and 'scope of work' documentation
• Deliver all projects on time and on budget while achieving / exceeding customer requirements
• Complete project-related reports and daily time-tracking
• Other relevant duties as assigned

Position Requirements

• 4-6 years of practical work experience in an operations, technical support or systems administration capacity
• Bachelor degree Diploma or relevant IT Vendor Certifications
• Customer-centric attitude and approach
• Creativity and initiative to help define differentiating values in a commodity driven market
• Strong interpersonal skills as well as excellent writting and communication skills
• A passion for technology driven solutions
• Methodical work habits and discipline, ability to multitask
• Highly enthusiastic outgoing personality
• Adaptive and flexible manners to adjust to the rapidly changing technical landscape and evolving customer requirements
• Team player collaborative and problem-solving attitude
• High personal integrity

Recommended Certifications

• MCSE
• CCNP or other OS Certification
• IBM and/or HP Server Certification
• Highly recommended

Technical Expertise

• Local area and wide area networking products (LAN/WAN)
• Installation configuration and administration of Windows 2000/2003/Vista/7 and Office 2003/10 in a networked environment
• Microsoft Back office applications (Exchange, SQL, etc)
• Microsoft Windows Client Operating Systems (98 through to and including Windows 8)
• Security hardware (appliances) and software tools
• Network devices switches, printers, servers and network cabling
• Back up software and hardware tools
• VPN technologies
• IBM and HP blade and SAN technologies
• Technical and business documentation and writing
• Linux, Novell or Unix operating systems experience is an advantage